Why Are Some StubHub Customers So Mad?
Summary
This episode investigates StubHub’s widespread ticketing failures, highlighted by the 2026 FIFA World Cup, where many fans were left empty-handed. Reporter Hannah Kruger reveals that despite the company’s “Fan Protect Guarantee,” customer support has been severely underfunded, leading to unresolved disputes and fraudulent sales. The segment details how cost-cutting measures have eroded consumer trust, causing a recent drop in StubHub’s stock price.
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